Dimensionality and consequences of service innovation: An empirical study of hospitality industry

Based on service dominant logic (SDL) and resource-based view (RBV), this study investigates the impact of innovation-underlying dimensions, namely, technological innovation, organizational innovation human capital market performance employee productivity in hospitality industry. The also validates confirms multidimensionality Perceptions 400 hotel managers were used to explore relationship. Exploratory factor analysis confirmatory followed by structured equation modeling employed examine data. empirical results indicate that three-dimensional model provides a solid foundation accomplishes an excellent fit for Empirical suggest has influential performance. Similarly, demonstrate positive influence productivity. These findings offer insight into dimensionality consequences academic research bring value contexts particularly hospitality.